Existing Garden Waste Customers

The 2024 service has now finished, last collections were w/c 18 November or w/c 25 November 24 depending on your collection schedule.

As an existing garden waste customer you can manage your service here.

I would like to:

• Pay my bill
• Request a replacement bin
• Request additional bins
• Report a missed bin
• Tell you I am moving
• Cancel the service
• Find out more about the service
• Check my bin day
• What can I put in my Brown bin?

Pay my bill

Payment for the garden waste service is by Direct Debit only.

We send you a renewal notification each year for the service in January/February but no action is needed.

If you need to change your Direct Debit payment details, please call us.

Replacement Bin

If your bin has been lost or stolen you can request a replacement by completing the online replacement bin form here.

You will need your customer reference number to complete the form which you will find on your invoice.

Additional Bins

If you require additional bins, you can do this by completing our request form here. There is an additional £60.00 per bin

My Bin hasn't been emptied

Reasons we may not have collected your bin

• It's the wrong bin
• You put it out late (after 7am)
• It's not kerbside
• It's too heavy
• It contains the wrong waste - find out what can and can not go in your bin here

It's your responsibility to make sure these things are correct so we can collect your bin.

If we come across any of the above problems we will not be able to return and empty your bin until your next collection day, which is usually in two weeks. You will need to correct these problems so we can empty your bin on your next collection day.  Any excess waste you have will need to be taken to the tip.

If after reading the above you think your bin has still been missed you can report it to us here.

I am moving

If you are moving house and are staying within the District you can continue the service and take your bin with you when you move.  Please notify us of this change by using our online moving address form.

Once this is submitted we will update our records and your collection will move to your new address.

If you move within the district and do not take your bin with you, you will be required to pay the full subscription to continue the service at your new address.

Cancel the service

To cancel the service please complete this online cancellation request form. 

There will be no refund issued for any weeks left of the service.  Please leave your bin accessible so we can collect it.