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Bulky Collections

Information about the bulky collection service

 Please check here for updates on disruptions to this service 

The service and prices for standard items

If you have bulky household items like a bed base, mattress, 3 piece suite, fridge etc. that you no longer want, we can collect and dispose of them for a reasonable cost.

Prices start from £11.18 and will increase as you add more or larger items. Here is a full list of items we will collect and the prices.

Collections are made between 8am - 3pm, Monday to Friday (subject to availability)

  • We will not enter your property or garage to remove items.
  • We will not take cash payments at your property, you will need to pay prior to collection.

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To book a collection

  • Ring us - we are unable to process a bulky collection via email so please call the Support Team. Here are our contact details
  • Have debit/credit card details ready and access to your email account to complete the booking.  Without this we cannot make your booking.
  • Tell us what items you want collecting be as detailed as possible (i.e. size, height, weight, can 2 people lift the item).
  • Tell us where the items will be left for collection (they need to be as close to the access point as possible).
  • Make sure the item(s) are accessible i.e. no cars in the way blocking drive, no locked gates or high step and no hazardous materials in the way such as dog fouling.

Once you've booked and paid we will:

  • Confirm the day of collection
  • Give you a booking reference and receipt number

Once you have booked:

  • Items must be outside by 8am on the day of collection.
  • There are no refunds once the service has been booked.
  • Any items not available on the day will not be collected.

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Large amount or non standard items

For larger amounts or items not on our standard list you can request a quote by using our online form, found here. 

For all standard items please call the team to book a collection and make payment.

You will need to include a photograph of the item(s) you wish us to remove.  When taking the photograph make sure it shows the size and quantity of items.  We will then contact you with a price within 1 - 2 working days.

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Items we can't collect

Here you will find the list of items we CANNOT collect as part of the bulky waste service.

You can take these items to Worcestershire County Council's Crossgates Household Waste Centre (tip), except for plasterboard which is not accepted at Crossgates.

Plasterboard is accepted at the county council's Quantry Lane tip in Bromsgrove.

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Who can take away my waste?

You have a duty of care to ensure that your waste is passed to a registered waste carrier.

We are a registered waste carrier.

Never use unregistered waste carriers because if they take away your waste and then fly tip it, you are legally responsible.

Always check that a waste carrier is registered on the Environment Agency’s public Waste Carriers and Brokers Register.

Always get a receipt in the form of a proper waste transfer note. This helps prove that that you've carried out your duty of care.

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