Assisted Collection

If you are unable to use our standard kerbside service we can help you.

We will provide an assisted collection to you if you are unable to move your bin to the kerbside due to infirmity, illness, or disability.  There must be no-one in your household aged 16 or over who is able to move the bins to the kerb for you.

An assisted collection means we collect the recycling, household or garden waste bin from a visible and accessible point on your property closest to road access, and then return the empty bin back to that point.

Assisted collections are agreed at our discretion, subject to an initial assessment and regular re-assessments of infirmity, illness, or disability. We will not provide assisted collections for any other reasons.

Guidance document