Answers to your frequently asked questions

No, Council Tax is a tax and therefore is not a payment for service; therefore, we do not give refunds in situations of service failure.

Your council tax payment contributes to fund a wide variety of services including police fire service, highways, schools, environmental health and leisure facilities, it is not for waste collection

Yes you can but your items will need to be outside for 72 hours before we can collect them. Please be aware you will need your debit/credit card with you and access to an email account to complete the booking

• Monday Bank Holidays: we do not have any scheduled household collections on a Monday
• Good Friday: collections take place as normal
• Christmas and New Year: we aim to cause as little disruption as possible by moving only the collections that fall on Christmas Day or Boxing Day. We advertise any such changes extensively, including on this website.

We use our service status page and social media (Facebook and Twitter) to inform residents of any immediate or unexpected changes and ask that wherever possible they inform friends, relatives and neighbours who might not have access to this.

If we are aware of ongoing issues or planned service changes (e.g. over Christmas) we place adverts in a variety of publications including free newspapers, local newsletters, Churches, Children’s centres and parish council publications.

If you are aware of any other local publication that would like to host such messages please let us know