Boilers Heating and Hot Water

If you're a our tenant, your gas boiler and central heating must have an annual safety check. It's not just safer for you: it's required by our tenancy agreement with you, and it's the law.

Your annual gas safety check protects your life and the lives of your family. Carbon monoxide poisoning kills around 30 people a year.

When it is time for your service we will contact you to make an appointment. We can make appointments for between 8am and 5pm Monday to Friday. If you need a different time, please contact us.

Please make every effort to meet your appointment. It's very important, and we have a legal obligation to ensure your check gets done. That means if you don't meet your appointment, we have to take costly legal action through the courts to ensure it does get done.

If we have contacted you for an inspection

If we have contacted you to arrange your gas safety inspection and you haven’t replied, please contact our Gas Safety Team now.

What to do if you smell gas

Common heating problems

Worcester Bosch have produced a few videos that will help you resolve a few of the more common heating problems:

• Low pressure - System top up using an internal filling loop
• Low pressure - System Pressure top up using a filling Key
• Bleeding radiators on heating system - when your radiator has patchy heat
• Replacing batteries on heating control
• Thaw and Prevent Frozen Condensate pipes 

Report a repair

Contact us here

9-5 Monday, Tuesday, Thursday & Friday

9-4 Wednesdays

Outside of these hours repairs are directed to our out of hours