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Rent payments for council tenants

We want you to be able to pay your rent as easily as possible.

If you are having difficulty paying your rent, help and support is available. Don't let any problems grow - please contact us as soon as possible.

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53 week financial year in 2024/2025

Usually rent is charged for 52 weeks of the year but this year there is 53 weeks. Guidance to help you understand what this extra week of rent means for you is available here.

Ways to pay

Remember to always put your rent account number on any rent payment you make. This will ensure your payment goes on your rent account. If you don't, we may not be able to put your payment on your rent account, which means your rent may remain unpaid. Avoid complications by ensuring you have put your rent account number as a reference on any rent payment you make.

Direct Debit

The easiest way to pay is by Direct Debit. Please call the Revenues Team on 01527 587000.

Standing Order

Make standing order payments using Sort Code 30-96-97 and Account Number 00369020, with a Reference that is your rent account number.

Post Office

Pay by cash, debit card, or cheque at any Post Office (up to £1000 per transaction) using an allpay Rent Payment Card. Find your local Post Office here.

If you do not have an allpay Rent Payment Card, you can request one here

PayPoint

Pay by cash at any retail outlet displaying the Paypoint logo (up to £200 per transaction) using an allpay Rent Payment Card. Many retail outlets also accept debit card payments. Find your Paypoint outlets here.

If you do not have an allpay Rent Payment Card, you can, you can request one here

Rent support for people on low incomes

If you are on a low income you may be able to claim some help with your rent.

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Moving to Universal Credit (UC)

If you have received a Migration Notice Letter from the Department of Work and Pensions, this means one or more of your benefits will be ending soon and you must claim Universal Credit by the deadline date on your letter to continue getting financial support. 

Information and guidance on how to prepare for and claim UC is available from our Universal Credit guidance pages.  

If you have recently migrated over to Universal Credit, please remember that you will need to ensure that your weekly rent is paid from this benefit.

If you receive an advanced payment from UC whilst the transition to UC is happening, please contact the Housing Revenue team immediately to discuss how you will pay your rent from this benefit.

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Struggling

If you are struggling to pay your rent, please speak to our Housing Revenues Team as soon as possible as there are a number of ways we can help. We will always deal with your problems in an understanding, sympathetic, and fair way.

Failing to pay your rent can be a serious problem that may lead to you losing your home.
Speak to us early and avoid it getting that far.

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Non Collection weeks

For tenants not in rent arrears there are 4 non collection weeks as normal, however those who owe rent arrears must continue to pay in the non collection weeks.

The four non collection weeks for 2024/25 are:

  • Week beginning 26th August 2024
  • Week beginning 23rd December 2024
  • Week beginning 24th March 2025
  • Week beginning 31st March 2025

If you pay by direct debit, then your monthly rent has already calculated these 4 non collection weeks in with your monthly amount, and you do not need to do anything.

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Average weekly rents

Property type Average weekly rent
3 bed house £94.20
2 bed house £86.96
1 bed flat 74.12
Studio flat £62.04

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Contact us about your rent account

If you need to contact us about your rent account, contact details for our housing revenues officers are available here.

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