Rent payments for council tenants
Christmas Rent Payments
As the holiday season approaches, we understand that many customers may be facing financial challenges. However, it is important to remember that rent is still due, even during the holidays.
Putting a plan in place to prevent rent arrears occurring will help to ease some of the financial stress associated with the Christmas and New Year period.
Paying short or missing payments during the festive period means that you will start the New Year in arrears, which can cause stress, worry and put your tenancy at risk. We want to help you to enjoy Christmas without having to worry about money problems.
If you’re struggling to pay your rent, please let us know as we can offer advice and support. The sooner you contact us, the sooner we can speak to you about your options. The non collection week this year is 23rd December 2024, please ensure you pay rent this week if you are in arrears.
Our friendly and experienced Rents Team are available on: 01527 587000 option 1 or email housingrevenue@redditchbc.gov.uk
We want you to be able to pay your rent as easily as possible.
If you are having difficulty paying your rent, help and support is available. Don't let any problems grow - please contact us as soon as possible.
Contents
- 53 week financial year in 2024/2025
- Ways to pay
- Rent support for people on low incomes
- Moving to Universal Credit (UC)
- Struggling to pay rent?
- Non Collection weeks
- Average weekly rents
- Contact us about your rent account
53 week financial year in 2024/2025
Usually rent is charged for 52 weeks of the year but this year there is 53 weeks. Guidance to help you understand what this extra week of rent means for you is available here.
Ways to pay
Remember to always put your rent account number on any rent payment you make. This will ensure your payment goes on your rent account. If you don't, we may not be able to put your payment on your rent account, which means your rent may remain unpaid. Avoid complications by ensuring you have put your rent account number as a reference on any rent payment you make.
The easiest way to pay is by Direct Debit. Please call the Revenues Team on 01527 587000.
Make standing order payments using Sort Code 30-96-97 and Account Number 00369020, with a Reference that is your rent account number.
Press here to make debit or credit card payments online 24 hours a day, seven days a week
Press here to make debit or credit card payments over the telephone 24 hours a day, seven days a week
Pay by cash, debit card, or cheque at any Post Office (up to £1000 per transaction) using an allpay Rent Payment Card. Find your local Post Office here.
If you do not have an allpay Rent Payment Card, you can request one here
Pay by cash at any retail outlet displaying the Paypoint logo (up to £200 per transaction) using an allpay Rent Payment Card. Many retail outlets also accept debit card payments. Find your Paypoint outlets here.
If you do not have an allpay Rent Payment Card, you can, you can request one here
Rent support for people on low incomes
If you are on a low income you may be able to claim some help with your rent.
Moving to Universal Credit (UC)
If you have received a Migration Notice Letter from the Department of Work and Pensions, this means one or more of your benefits will be ending soon and you must claim Universal Credit by the deadline date on your letter to continue getting financial support.
Information and guidance on how to prepare for and claim UC is available from our Universal Credit guidance pages.
If you have recently migrated over to Universal Credit, please remember that you will need to ensure that your weekly rent is paid from this benefit.
If you receive an advanced payment from UC whilst the transition to UC is happening, please contact the Housing Revenue team immediately to discuss how you will pay your rent from this benefit.
Struggling
If you are struggling to pay your rent, please speak to our Housing Revenues Team as soon as possible as there are a number of ways we can help. We will always deal with your problems in an understanding, sympathetic, and fair way.
Failing to pay your rent can be a serious problem that may lead to you losing your home.
Speak to us early and avoid it getting that far.
Non Collection weeks
For tenants not in rent arrears there are 4 non collection weeks as normal, however those who owe rent arrears must continue to pay in the non collection weeks.
The four non collection weeks for 2024/25 are:
- Week beginning 26th August 2024
- Week beginning 23rd December 2024
- Week beginning 24th March 2025
- Week beginning 31st March 2025
If you pay by direct debit, then your monthly rent has already calculated these 4 non collection weeks in with your monthly amount, and you do not need to do anything.
Average weekly rents
| Property type | Average weekly rent |
|---|---|
| 3 bed house | £94.20 |
| 2 bed house | £86.96 |
| 1 bed flat | 74.12 |
| Studio flat | £62.04 |
Contact us about your rent account
If you need to contact us about your rent account, contact details for our housing revenues officers are available here.
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