Privacy Policy

Redditch Redditch Borough Council is committed to protecting your privacy when you use council services.

The Privacy Notice below explains how the Council uses information about you and the ways in which we protect your privacy.

Redditch Borough Council has an overarching shared service agreement in place with Bromsgrove District Council.

What is Personal Data?

Personal data means data which relates to a living individual who can be identified from that data, or from that data and other information which is in the possession of, or is likely to come into the possession of Redditch Borough Council.

What are your rights?

In some circumstances you may have some or all of the following rights around your data. 

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object

To find out more about your rights visit www.ico.org.uk To make a rights request to the council email foi@redditchbc.gov.uk

Why we use personal information?

We may need to use some information about you to:

• Deliver services and support to you;
• Manage services;
• Train workers;
• Help investigate any worries or complaints you have about your services;
• Keep track of spending on services;
• Check the quality of services; and
• Help with research and planning of new service

More specific information about why we use personal information can be found following the links at the bottom of this page

Web forms

When you complete a form on the website, that form is sent to the relevant department within the council. A copy of that form is saved on the webservers for 28 days in an encrypted form and then deleted.

How do we keep information secure?

We will take appropriate steps to make sure we hold records about you (on paper and electronically) in a secure way, and we will only make them available to those who have a right to see them. Our security includes:

• Encryption
• Access controls on systems
• Security training for all staff

Who will we share your personal information with?

The council collects data from you through our interactions with you. We use a number of commercial companies and partners to either store personal information or to manage it on our behalf. Where we have these arrangements there are always agreements in place to ensure that the organisations we work with comply with data protection law.  We use the services of our data processors, for example when sending letters and sending emails. Any processing of sensitive personal data is assessed in more detail before sharing.

We may also share your personal information when we feel there is a good reason that is more important than protecting your confidentiality. This does not happen often, but we may share your information:

For the detection and prevention of crime/fraudulent activity; or

• If there are serious risks to the public, our staff or to other professionals;
• To protect a child; or
• To protect adults who are thought to be at risk, for example if they are frail, confused or cannot understand what is happening to them.

When using personal data for research purposes, the data will be anonymised to avoid the identification of an individual, unless consent has been given for the use of the personal data.

We do not sell personal information to any other organisation for the purposes of direct marketing. 

Information is not transferred overseas

Data protection Officer (DPO)

Redditch borough Council Data Protection Officer is Mark Hanwell who oversees the Information Management team. To contact the DPO or the information management team email information.management@bromsgroveandredditch.gov.uk

Where can I get advice, or lodge a complaint?

For independent advice about data protection, privacy and data sharing issues, or to lodge a complaint if you think your data has been mishandled, you can contact the Information Commissioners Office (ICO) at:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Tel: Helpline 0303 123 1113 or text service 01625 545 745.

Alternatively, visit ico.org.uk or email casework@ico.org.uk.