Accessibility Statement

This accessibility statement applies to Redditch Borough Council website

This website is run by Redditch Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website are not fully accessible:

• you cannot modify the line height or spacing of text
• some older PDF documents are not fully accessible to screen reader software
• live video streams do not have captions
• some of our online forms maybe difficult to navigate using just a keyboard

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• equalities@bromsgroveandredditch.gov.uk
• Phone 01527 64252 ext. 2409

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: The Equalities team as above or use the Star Rating features on the page and report it with a description of issues.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us via our contact page.

Technical information about this website’s accessibility

Redditch Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is 99% compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Non-accessible content

Historic documents may not be fully compliant but are exempt if published before 23/09/2018.

Non-compliance with the accessibility regulations

Potentially forms with logic using hide and unhide may not describe the field correctly.

This is being looked into.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By the end of 2022, we plan to either fix these or replace them with accessible HTML pages. Currently 95% of all PDF's should be accessible.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are currently working through all old documents to make them as accessible as possible while we start work on the new website.

Preparation of this accessibility statement

This statement was prepared on 28/10/2021. It was last reviewed on 13/05/2024.

This website is tested weekly. The test is carried out by Monsido.

We test all pages of the website and all documents using automated testing.