Customer service principles

Customers at the Heart

Our guiding principles

Redditch Borough Council and Bromsgrove District Council are committed to being a customer driven organisation and have reviewed, evaluated and redesigned council services putting customers at the heart of everything we do.

We are focused on improving the whole experience for our customers so that we continue to deliver services that]make a positive difference to the communities that we serve.

“We will live and breathe the systems thinking principles and design all of our services from a customer perspective to solve the underlying issues rather than just the presenting issue (what the customer contacts us for in the first place).

We will constantly evaluate the system in order to improve it from the customer perspective (and thus reduce the

cost to the public purse) and this will be the responsibility of the entire workforce not just the Management Team.”

Kevin Dicks (Chief Executive Bromsgrove and Redditch Councils)